Candidate registration
Employer registration
Forgot password
Sign in
Candidate registration
Create your free
account today
Subscribe for
jobs by email
Employers only
Login My Account

Complaints Officer in Cardiff

Vacancy has expired

Show me jobs like this one

Job Ref: AWJ
Employer: Welsh Water
Industry: Utilities
Customer Service and Call Centre
Job Type: Temporary
County or City: Cardiff
Location: Cardiff
Salary: £18,757 ‐ £21,313

As a credible member of the waste water customer service team you will:‐

  • Provide exemplary complaint resolution and customer service to ensure a fair and consistent approach is delivered to our customers.
  • Work closely with operational teams to ensure effective communication is upheld with our customers through to resolution of their matter.
  • Maintain compliance with regulatory requirements relating to complaint handling, guaranteed standards of service, and customer appointments.
  • Maintain accurate records of all customer contact with DCWW IT systems.
  • Be an effective team player.
  • Provide manatduce MI as required.
  • Be required to interact and support good working relationships with other areas of the business.
  • Contribute to DCWW meeting its Serviceability Improvement Measures and compliance with regulatory requirements.
  • Undertake delegated duties from team leader as and when required.
  • Be flexible with regard to working patterns to meet the business needs.
  • Adopt “right first time” approach; ensuring we do everything we can to recover our standard of service, to avoid repeat complaints.
  • Maintain a high standard of grammatically and factually correct responses, whilst also applying empathy and clarity.
  • Be enthusiastic and self motivated – being able to work under your own initiative and be able to demonstrate a proactive and flexible approach to work.

Closing date: noon 11 February

Featured Employers

Popular Job Titles:

Popular Job Types:

Popular locations: Cardiff

Popular categories: Charity

©2012 All Wales Jobs. All rights reserved.
Powered by JobMount Job Board Software
Sign in
Candidate registration
Sign in
Employer registration